Refund Policy
Hyper Adz (a brand of Multitude Solutions) handles refunds, cancellations, and rescheduling on a case-by-case basis, guided by the confirmed campaign agreement, payment made, production status, and any third-party venue commitments involved.
Campaign Cancellations
Cancellation eligibility depends on the stage of the campaign at the time of the cancellation request:
- Before creative approval: A full or partial refund may be provided based on administrative work already completed.
- After creative approval but before display: A partial refund may be issued after deducting setup, production, and slot reservation costs.
- After campaign has gone live: No refund will be issued for campaign duration already delivered. A credit or extension may be offered for future campaigns at our discretion.
Venue Partner Agreements
For venue partner agreements involving screen installation, removal requests and associated costs will be governed by the terms set out in the signed partner agreement. Early termination by either party will be handled as per the agreement terms.
Service Issues
If a confirmed service failure occurs — such as screen downtime, missed display slots, or technical failure attributable to Hyper Adz — we will investigate and may provide one or more of the following remedies:
- Extension of the campaign for the equivalent missed duration
- Substitution with an equivalent screen at an alternate venue
- A partial credit toward future campaigns
- A partial refund where no substitute service can be offered
Refund Processing
Approved refunds will be processed to the original payment method within 7–14 business days of confirmation. The refund amount will be net of any bank or payment processing fees.
How to Request a Refund
To request a refund or discuss a cancellation, please contact us with your campaign reference and details:
- Email: support@hyperadz.in
- Phone: +91 99620 99110
Exclusions
Refunds are not applicable for services already rendered, where cancellation was due to client-side delays, or where creative materials were not provided in time as per the agreed schedule.
Last updated: August 2026