Support Center

Frequently Asked Questions

Find answers about advertising campaigns, location partnerships, payments, campaign reports, onboarding, and platform operations.

Search Results for ""

0 match(es) found.

General

General information about Hyper Adz platform.

Hyper Adz is an outdoor advertising platform that connects advertisers with premium advertising locations. Businesses can discover advertising locations, submit campaigns, upload creatives, and run advertising campaigns through a managed approval process.

The process is simple:

  1. Submit Enquiry
  2. Account Approval
  3. Create Campaign
  4. Upload Creative
  5. Admin Review
  6. Payment
  7. Campaign Goes Live
  8. Receive Performance Report

Hyper Adz serves two primary user groups:

  • Advertisers looking to promote their products or services.
  • Location Partners who own or manage locations suitable for advertising.

Advertisers

Information for advertisers using the Hyper Adz platform.

Visit the Contact page and click "Advertise With Us". Fill out the enquiry form and submit your details. Once approved by our team, you will receive access to the Advertiser Portal.

No. Hyper Adz follows an approval-based onboarding process. All advertiser accounts are reviewed and approved by the admin team before access is granted.

After login:

  1. Select an available advertising location.
  2. Choose your campaign dates.
  3. Upload your advertising creative.
  4. Submit for approval.

No. Hyper Adz operates on a location-based model. Advertisers select locations, not individual screens.

No. Locations marked as Inactive or Maintenance cannot be booked.

Pricing is based on:

Location Daily Rate × Number of Campaign Days = Total Campaign Cost

Only if the campaign is returned for revision or rejected by the admin team.

The admin will provide review comments explaining the required changes. You can update the campaign and resubmit it for approval.

Payment is requested only after your campaign and creative have been approved.

Campaigns that remain unpaid before the required deadline may be automatically cancelled or rejected.

Yes. You can track the complete campaign lifecycle from your Advertiser Dashboard.

  • Submitted
  • Creative Review
  • Approved
  • Payment Pending
  • Payment Completed
  • Scheduled
  • Running
  • Completed
  • Report Uploaded
  • Rejected

Yes. After campaign completion, the admin team uploads the campaign report, which can be viewed and downloaded from the campaign page.

Location Partners

Information for location partners joining the Hyper Adz network.

Visit the Contact page and click "Become a Location Partner". Complete the enquiry form and submit your information.

No. Location Partners are approved by the admin team before gaining access to the partner portal.

Yes. You can submit location requests through the Location Map section. All new locations require admin approval before becoming active.

Yes. Location Partners can request:

  • Price changes
  • Description updates
  • Photo updates
  • Status changes
  • New location additions

All requests are reviewed by the admin team before implementation.

No. Hyper Adz uses an approval-based workflow to ensure data quality and operational control.

Yes. The Location Partner Dashboard provides visibility into campaigns currently running or scheduled at your approved locations.

Locations & Network

Questions about the advertising location network.

Only approved and active locations are displayed on the public Network page.

The location may be:

  • Pending approval
  • Inactive
  • Under maintenance
  • Removed from public visibility

Locations are added using an interactive map. The address and coordinates are automatically captured when a location is selected.

Yes. Multiple photos can be uploaded to better showcase each advertising location.

Login & OTP

Questions about login and OTP verification.

Hyper Adz uses OTP-based authentication. Enter your registered phone number or email, and a one-time verification code will be sent to you.

No. Hyper Adz does not use traditional passwords. Login is performed using OTP verification.

Yes. The system automatically normalizes Indian phone numbers, so +919994206375 and 9994206375 are treated as the same number.

Yes. The same mobile number and email can be associated with both an Advertiser profile and a Location Partner profile.

Payments

Payment-related questions for campaigns.

Payment is required only after campaign approval.

Yes. Payment records and invoices are maintained within the platform.

Once payment is verified, the campaign moves to the Scheduled state and will automatically begin on the configured start date.

Campaign Reports

Questions about campaign reporting and analytics.

After campaign completion, the report becomes available within the campaign details page.

Yes. Reports can be downloaded directly from the campaign page.

Depending on the campaign, reports may include:

  • Campaign details
  • Campaign duration
  • Location information
  • Creative information
  • Campaign completion records
  • Supporting documentation and media provided by the admin team

Support

Contact and support information.

You can use the Contact page on the website to submit enquiries, support requests, or partnership applications.

Approval times vary based on verification requirements. The Hyper Adz team reviews all advertiser and location partner applications before granting access.

You can contact the Hyper Adz support team through the Contact page or through the support options available in your dashboard.

No Match Found

No questions or answers matched your search terms. Try different keywords.

Campaign Ready

Have a question not listed here?

Submit an enquiry via our Contact page, and our customer success team will assist you with details.

Start a Conversation